Policies
Clear boundaries that support calm, professional care.
Payments and cancellations
Appointments are pre‑paid to secure clinician time and calm planning for in‑home care. Where notice is given, Wellness Vet follows a credit‑first approach so appointments can be rearranged without unnecessary pressure.
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Full details, including notice windows and credit terms, are set out in the Cancellations and Rearrangements Policy.
Scope of care and limitations
Wellness Vet provides independent, non‑urgent veterinary care by appointment, delivered at home and online. Dogs must remain registered with a bricks‑and‑mortar veterinary practice for emergencies and facility‑based care.
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The scope of care, client responsibilities, prescribing principles, and service limitations are set out in the Terms and Conditions.
Confidentiality and data protection
Wellness Vet handles personal information with care, clarity, and confidentiality. Medical records are stored securely, and information is shared only where appropriate for your dog’s care, or where legally required.
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Further details are set out in the following documents:
Complaints
Wellness Vet aims to handle feedback fairly, promptly, and transparently. Concerns are best raised in writing so they can be reviewed carefully and responded to clearly, with the dog’s wellbeing kept at the centre.
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Full details, including how to raise a complaint and expected timelines, are set out in the Complaints Policy.
If anything is unclear,
Wellness Vet is always happy to discuss practical policies calmly before care is arranged.
